RETURN POLICY

1. BELOW IS FEW REASON YOU CAN’T RETURN YOUR ITEM:

a) Promotional items;

b) Gift and freebies;

c) Any items purchased from dealers or re-sellers and not wipicnic.com directly.

d) Products that had been altered, scratched or marked.

e) 30 days have gone by since your package is delivered.

2. EXCEPT FOR THE ABOVE REASONS PLEASE CHECK THE RETURN GUIDELINES BELOW:

Timeframe in which wipicnic accept returns?

Returns must be shipped back to us within 30 days from the date your package is delivered. Items shipped from [email protected], including Sale Deals, can be returned within 30 days of receipt of shipment in most cases.

When will you be exchanging or refunding?

We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:

+ You receive an incorrect item.
+ Your order contains damaged product(s).
+ Part of your order is missing from the package.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Original condition is consider as any merchandise that is unworn, not-used.

What do you need to do in exchange for a returns or refund?

+ Send 01 email to us at [email protected] . With the subject “Request exchange or refund” and content is describe the problem of the product, a photograph showing the specific problem with the product and by including the order number.

Our customer service team will review your claim. If your claim is approved, you must do the next steps that we guide as follows:

+ Package the product you receive.

+ Send it to us at:

US Warehouse: 17224 S. Figueroa Street, #F3458 Gardena, California (CA) 90248

Duration Of Returns Processing

Once we receive the return product please allow 2-3 business days business to process for you. We will replace defective items and sent to you in about 10 – 20 business days.

* IMPORTANT NOTE:

The full replacement will be made when the cost is caused by wipicnic.com. However, the loss and responsibility should be covered on your end when delivery failed due to your reasons:
a) Inexactly or wrong provided shipping information;
b) Unsuccessfully delivery due to the receipt is nor home;
c) Refusal to pay taxes levied by customs in the destination country in accordance with local laws, resulting in the destruction or loss of the parcel.
Kind reminders for unsuccessful delivered caused by above reasons:
a) The re-ship or the refund will be processed after received the return package;
b) Shipping charges on the original items and the new package will at your expends.

CONTACT US:

Email: [email protected]

Phone: +1(856) 229-0468